Here to help
Let’s get your
store moving.
Tell us which app you’re using and what you need a hand with. Our team can help with setup, features and troubleshooting.
Email helpdesk@vanilla.net.mtA little context
goes a long way.
- The name of your Vanilla app
- Your store’s .myshopify.com address
- What you expected and what happened
- The steps to repeat the issue
- A screenshot with private details removed
Please do not send passwords, access tokens, payment details or customer records. If access is needed, we’ll agree a suitable way with you.
Find help for your app
Billing and subscriptions
Paid app subscriptions are approved and billed through Shopify. You can review your plan in the app and your charges in Shopify admin. For a question about an app charge, send us the app name, store address and charge date. Do not send your card details.
About Vanilla Apps
Vanilla Apps is made by Vanilla Telecoms Ltd, 162 Cannon Road, Santa Venera, SVR5534, Malta. Company registration C34939.